Patient Information
Fees
Patients are requested to pay their account on the day of the consultation. You will be offered the opportunity to have the account submitted to Medicare via electronic means.
Pensioner and Health Care cardholders are bulk billed and Veterans Affairs card holders are assigned.
Our standard fee for a consultation up to 20 minutes duration is $74.75 (the medicare rebate is $39.75)
Our long consultation (20-40 minutes) fee is $111.95 (Medicare rebate is $76.95)
If you need more than 40 minutes with the Doctor the fee is $148.30 (Medicare rebate is $113.30)
The urgent after hours fee is $172.25 (Medicare rebate is $137.25)
If you experience any difficulty with payments please speak to the Reception Staff or the Doctor. Longer consultation times are available, so please ask our Receptionists if you require some extra time.
From the 1st March, 2023, all patients receiving a dressing may be charged a fee. This is an “out of pocket” fee which is not covered by Medicare.
The cost will be determined by the extent of care provided but will range from between $10 and $50.
PRACTICE HOURS
Monday to Friday
9am – 12noon and 1:30pm – 5pm
Saturday
Not open
Closed Sunday
PRIVACY Statement
This Privacy policy is to provide information to you, our patient, on how your personal information (which includes your health
information) is collected and used within our Practice, and the circumstances in which we may share it with third parties.
COMPLAINTS
Any complaints about any aspect of the services provided by the staff of Heyfield Medical Centre, either at the surgery or the Hospital should be addressed to the Principal, Dr Peter Stevens.
If we are unable to resolve the difficulty there is a Victoria Government Centre for formal complaints. Health Services Commissioner, 26th Floor, 570 Bourke St, Melbourne 3000. Freecall 1800 136 066.