Patient Information
Fees
Patients are requested to pay their account on the day of the consultation. You will be offered the opportunity to have the account submitted to Medicare via electronic means.
Pensioner and Health Care cardholders are bulk billed and Veterans Affairs card holders are assigned.
Our standard fee for a consultation up to 20 minutes duration is $89.85 (the medicare rebate is $42.85)
Our long consultation (20-40 minutes) fee is $129.90(Medicare rebate is $82.90)
If you need more than 40 minutes with the Doctor the fee is $169.15 (Medicare rebate is $122.15)
The urgent after hours fee is $194.90 (Medicare rebate is $147.90)
If you experience any difficulty with payments please speak to the Reception Staff or the Doctor. Longer consultation times are available, so please ask our Receptionists if you require some extra time.
From the 1st March, 2023, all patients receiving a dressing may be charged a fee. This is an “out of pocket” fee which is not covered by Medicare.
The cost will be determined by the extent of care provided but will range from between $10 and $50.
INTRODUCTION OF MYMEDICARE
MyMedicare is a voluntary and free program that enhances the way you interact with your General Practice. By registering, MyMedicare will inform your GP that you have selected them as your regular healthcare team. This registration can lead to additional government funding aimed at improving your access to necessary care.
Key benefits of being a MyMedicare patient include:
Improved continuity of care, which can lead to better health outcomes.
Extended Medicare Benefit Scheme (MBS) telehealth consultations with your GP.
A triple bulk billing incentive effective from November 1, 2023, for longer telehealth consultations for children under 16, pensioners, and health care card holders.
Increased opportunities for regular visits from your GP and enhanced care planning for residents in care facilities.
If you opt not to register with MyMedicare, you will continue to receive the same high quality of care from your GP.
https://www.health.gov.au/our-work/mymedicare/about
PRACTICE HOURS
Monday to Friday
Doors open 9.00am -5.30pm
For your convenience our phones are on from 8.30am - 5.30pm
Closed Saturday
Closed Sunday
PATHOLOGY SERVICES
Dorevitch Pathology provides essential and critical services to patients from Monday through Friday, operating between the hours of 9:00 am and 12:30 pm. To ensure that the pathology team is available and on-site to assist, patients are encouraged to call our Practice from 8:30 am.
The variety of services provided by Dorevitch is highly valued in the community for their accuracy, reliability, and professionalism.
Heyfield Medical Centre advises all patients to call 2 to 3 days after their tests have been completed in order to followup on their results.
INTERPRETING SERVICES
Heyfield Medical Centre provides access to translating and interpreting services for our patients. To utilise this service, please speak to our Admin Team, as it requires prior booking. Ensuring effective communication is important to us, and we are here to assist you in accessing the support you need.
RECALL AND REMINDER SYSTEM
Heyfield Medical Centre has a recall and reminder system known as HOTDOC. Through this efficient system, patients will receive either an SMS message or a letter from our clinic, informing them of any recalls or health-related reminders pertinent to their individual health care.
This system is specifically designed to ensure that patients remain fully informed about important health check-ups, vaccinations, and other necessary appointments that are essential for their well-being.
We kindly encourage all patients to ensure that their contact details are up to date with us so that they can receive these important notifications promptly and without delay.
PRIVACY Statement
This Privacy policy is to provide information to you, our patient, on how your personal information (which includes your health
information) is collected and used within our Practice, and the circumstances in which we may share it with third parties.
COMPLAINTS
Any complaints regarding the services provided by the staff at Heyfield Medical Centre or the Heyfield Hospital, should be directed to the Principal Doctors, Dr. Peter Stevens and Dr. Sarah Christian, or to our Practice Manager Michelle Johnson.
If we are unable to resolve your concerns, you may escalate the matter to the Victorian Government Centre for formal complaints, which can be addressed to:
Health Services Commissioner,
26th Floor,
570 Bourke St,
Melbourne 3000.
Freecall: 1800 136 066.